Shipping Policy

Last Updated: Aug20,2024

Introduction

At Taja Fish & Grocers Limited, we strive to provide our customers with efficient and reliable shipping options. This Shipping Policy outlines the terms and conditions for delivering your orders.

Shipping Areas

We ship to all addresses within the United Kingdom. For international shipping, please contact our customer service team for more information.

Shipping Methods

We offer a variety of shipping methods to suit your needs, including:

  • Standard Delivery
  • Express Delivery
  • Next Day Delivery (subject to availability and order placement time)

Delivery Times

  • Standard Delivery typically takes 3-5 business days.
  • Express and Next Day Delivery options are available at an additional cost.

Order Processing

Orders are processed and shipped on business days (Monday to Friday, excluding public holidays). Orders placed after 2 PM will be processed the next business day.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of the package, as well as the delivery destination. The shipping cost will be displayed at checkout before you finalize your purchase.

Delivery Confirmation

We provide tracking information for all shipments. You will receive an email with the tracking number once your order has been dispatched.

Signature Required

For security and to ensure successful delivery, a signature may be required upon delivery for certain high-value items or shipments.

Delays and Exceptions

We are not responsible for delays caused by carrier shipping errors, adverse weather conditions, or other circumstances beyond our control.

Refused or Undeliverable Packages

If a package is refused or undeliverable, we will contact you to make arrangements for reshipment or refund. Additional shipping costs may apply for reshipment.

Contact Us

For any questions or concerns regarding your shipment, please contact our customer service team at: